Frequently Asked Questions
Browse through our FAQs to find answers to most commonly raised questions.
About Privowny App
- How do I create an account for Privacy Managers?
- Privowny App is in beta stage. What does it mean?
- What is Privowny App?
- Glossary
- Does Privowny App work on Windows or Mac?
- Does Privowny App work on smartphones?
Miscellaneous
- The Privowny Autofill doesn't seem to work on my Android device? What can I do?
- I can’t see the Browser Extension icon on my navigation bar on Chrome. What’s going on?
- How do I register an account on my iOS device, if I don't see the key in the keyboard?
- What is iCloud Keychain and why should I deactivate it on my iOS device?
- What is the Smartfield Icon on the Browser Extension and why should I use it?
- What is the Smartfield Icon for Android and why should I use it?
My Account
- How do I export the data from my account?
- What is the "My Account" page?
- Does Privowny store my Master Key?
- Why should my Master Key be different from my login password for Privowny App?
- What should I do if I have forgotten my Master Key?
- What should I do to protect my data that is in the clear after exporting it?
Password Manager
Alias Manager
Tracker Manager
- The Tracker Filter on my Android app doesn’t seem to be working. What’s happening?
- What is the Tracker Manager and why should I use it?
- What does the Tracker Manager do?
- What do you mean by “tracker”? Are cookies and trackers the same thing?
- How come I can still see ads even though I blocked all the advertising trackers?
- The webpage I am visiting on my computer doesn't look quite right. Is Privowny App to blame? What can I do?
Data Manager
Dashboard
Security
Legal
Technical
- How to report an issue, ask a question or suggest an improvement?
- The Safari Extension on my iOS device isn't working. What's going on?
- My Password Manager on my desktop is not automatically saving my login credentials, what can I do?
- My login credentials are not being properly retrieved, what can I do?
What’s new?
- Release Notes - See what's new in our latest version and the history of our improvements
- What’s new in v1.40.0 (release date: October 18, 2021)
- What was new in v1.39.0 (release date: September 10, 2021; no version v1.38 was shipped)
- What was new in v1.37.0 (release date: June 2nd 2021)
- What was new in v1.36.0 (release date: April 7th 2021)
- What was new in v1.35.0 (release date: March 1st 2021)