Frequently Asked Questions

About Privowny App

• Glossary
• What is Privowny App?
• Does Privowny App work on Windows or Mac?
• Does Privowny App work on smartphones?
• Can I use my Privowny App Account on multiple devices?
• Why am I signed out of Privowny App from time to time?

Miscellaneous

• What is iCloud Keychain and why should I deactivate it on my iOS device?
• What is the Smartfield Icon on the Browser Extension and why should I use it?
• What is the Smartfield Icon for Android and why should I use it?
• What are the Privowny App Browser Extension default settings?
• What is the Privowny App Toolbar?
• How do I show/hide the Privowny App Toolbar?

See all 7 articles

My Account

• What is the "My Account" page?
• Does Privowny store my Master Key?
• Why should my Master Key be different from my login password for Privowny App?
• What should I do if I have forgotten my Master Key?
• What should I do to protect my data that is in the clear after exporting it?
• How can I log out from all my sessions?

Password Manager

• What is the Password Manager and why should I use it?
• Does Privowny App automatically store my usernames and passwords?
• Can I import passwords and accounts from other services?

Alias Manager

• What is an alias email address and why should I use one?
• Can I reply to an email that was sent to one of my alias email addresses from Privowny App?

Tracker Manager

• The Tracker Filter on my Android app doesn't seem to be working. What's happening?
• What is the Tracker Manager and why should I use it?
• What does the Tracker Manager do?
• What do you mean by "tracker"? Are cookies and trackers the same thing?
• How come I can still see ads even though I blocked all the advertising trackers?
• The webpage I am visiting doesn't look quite right. Is Privowny App to blame? What can I do?

Data Manager

• What is the Data Manager and why should I use it?

Dashboard

• What is the Dashboard and why should I use it?
• What is "My Digital Footprint" in the Dashboard?

Security

• What are the risks of running Privowny App on a jailbroken device?
• What is a "strong password" according to Privowny?
• What is a "compromised password" according to Privowny?

Legal

• What does GDPR mean?
• Is the Privowny App GDPR compliant?

Technical

• Release Notes - See what's new in our latest version and the history of our improvements
• How to report an issue, ask a question or suggest an improvement?

Troubleshooting

• The Safari Extension on my iOS device isn't working. What's going on?
• My Password Manager on my desktop is not automatically saving my login credentials, what can I do?
• My login credentials are not being properly retrieved, what can I do?