Frequently Asked Questions

About Privowny App

• Privowny App is in beta stage. What does it mean?
• Glossary
• What is Privowny App?
• Does Privowny App work on Windows or Mac?
• Does Privowny App work on smartphones?
• Can I use my Privowny App Account on multiple devices?

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Miscellaneous

• The Privowny Autofill doesn't seem to work on my Android device? What can I do?
• I can’t see the Browser Extension icon on my navigation bar on Chrome. What’s going on?
• How do I register an account on my iOS device, if I don't see the key in the keyboard?
• What is iCloud Keychain and why should I deactivate it on my iOS device?
• What is the Smartfield Icon on the Browser Extension and why should I use it?
• What is the Smartfield Icon for Android and why should I use it?

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My Account

• How do I export the data from my account?
• What is the "My Account" page?
• Does Privowny store my Master Key?
• Why should my Master Key be different from my login password for Privowny App?
• What should I do if I have forgotten my Master Key?
• What should I do to protect my data that is in the clear after exporting it?

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Password Manager

• What is the Password Manager and why should I use it?
• Does Privowny App automatically store my usernames and passwords?
• Can I import passwords and accounts from other services?

Alias Manager

• What happens when I reply to an email that was sent to one of my aliases?
• Where can I read the emails sent to my aliases?
• What is an alias email address and why should I use one?

Tracker Manager

• The Tracker Filter on my Android app doesn't seem to be working. What's happening?
• What is the Tracker Manager and why should I use it?
• What does the Tracker Manager do?
• What do you mean by "tracker"? Are cookies and trackers the same thing?
• How come I can still see ads even though I blocked all the advertising trackers?
• The webpage I am visiting on my computer doesn't look quite right. Is Privowny App to blame? What can I do?

Data Manager

• What does "data collection" mean?
• What is the Data Manager and why should I use it?

Dashboard

• What is the Dashboard and why should I use it?

Security

• Are there risks to letting my device "remember" my Master Key?
• What are the risks of running Privowny App on a jailbroken device?
• What is a "strong password" according to Privowny?
• What is a "compromised password" according to Privowny?

Legal

• What does GDPR mean?
• Is the Privowny App GDPR compliant?

Technical

• Release Notes - See what's new in our latest version and the history of our improvements
• How to report an issue, ask a question or suggest an improvement?
• The Safari Extension on my iOS device isn't working. What's going on?
• My Password Manager on my desktop is not automatically saving my login credentials, what can I do?
• My login credentials are not being properly retrieved, what can I do?