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What should I do if I have forgotten my Master Key?

  • Updated

On the Privowny App Browser Extension:

  1. Click on the orange Master Key icon on the top right corner of your browser

  2. In the Main Menu, click on your name → your “My Account” page will open in a new tab

  3. Go to the “Forgot Master Key” tab and follow the instructions to reset your Master Key

On Privowny App for Android or iOS:

  1. Go to your “My Account” page from your mobile app (in the Settings drop-down menu)

  2. Log into “My Account”

  3. Go to the “Forgot Master Key” tab and follow the instructions to reset your Master Key

Warning

Be careful, resetting your Master Key will have some irreversible consequences as you will not be able to decrypt any of the data that was encrypted before (including your passwords).

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